Refund policy

Refund Policy

Last Updated: August 2026

At Selfloving , we take pride in creating high-quality, hand-poured candles. Your satisfaction is important to us, and we want you to shop with confidence.

Returns

We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging.

To start a return, please contact us at selfloving.store@gmail.com with your order number and reason for the return.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

Used or burned candles
Opened products
Custom or personalized orders
Gift cards
Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

Your order number
Photos of the damaged product and packaging

We will gladly replace the item or issue a refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Shipping charges are non-refundable unless the return is due to our error or a damaged item.